Please check if your question is in the list below before contacting us.

What is the best software for me?

Sorry, we can't answer questions on a one-to-one basis. Please try the forum for advice on eCommerce software and services.

I have a question about your software

We don't develop or sell any software ourselves. Please use the directory and forum to research products.

You charged me for software or a service

The charge must be from somebody else, as we do not sell any software or services. Please contact the company who charged you.

I need help with my software

We don't develop any software so can't help with specific problems. Please try the software company's website.

I registered but haven't received a confirmation email

This is normally due to one of the following:

• A typo in your email address. If you think you made a typo please try registering again.
• Your ISP is blocking our emails. Please check your junk mail folder and anti-spam settings.

I have to log in repeatedly

This site uses cookies to keep you logged in. Check that our cookies are not being blocked by your browser, or by security software on your computer.

I want to cancel my membership

Web Retailer membership is free, and you don't have to cancel your membership to stop receiving the newsletter.

You can unsubscribe from the profile page or by clicking "Leave the mailing list" at the bottom of the newsletter.

I can't remember my password

Enter your email address or username on this page to get a new password.

I would like to swap links with you

Sorry, we don't trade links.

I would like to add my software or service to your directory

If you have a program or service that is relevant to online retailers, please contact us to request a company membership. Include your full name, a brief description of your product, and URL of your website. Then log in, and click Submit new product at the bottom of your profile page.

• I have a different question and would like to contact you