Ton of upfront payments, inccomplete work, archaic formats desperately need revisions
21 Aug 2008
Took a ton of money up front even though never delivered the full amount of training that ended up being very loose. No response to address this issues -- just ignored it,. Don't be pressured into paying this money up front -- research this and other companies carefully by visiting them first hand. Tech support defensive when queried and accusatory, blaming our business too much, unpleasant. Others were really great. When you get involved with this company, you'll see that, at this time, it's mostly a glorified listing tool imo designed for businesses that want to blow stuff out using the internet and mostly rely on that format. If you have a store front and have other needs, you'll be seeking help elsewhere for this additional support , and it'll cost you plenty. Also, you will be amazed at how archaic shipping implementation is. The company has a reputation for being setting intensive and extremely procedural with training, with long, long hours required. This is very true. Ultimately it will be up to the business to draw upon their own content knowledge to make this system work. We are making it work. But, using hind site, there are less expensive alternatives.