I have had many missed snipes on Ebay because of numerous software problems at BidSlammer. There customer service rep, Ted W. was very rude in responding to my inquiries!! They always seem to have some sort of excuse as to why the snipe failed other than the fact that there software is weak!! If you go to there web site many times there are apologies on there home page for ANOTHER problem they are having. They have even started a forum section so we can compain to each other and nothing is done about it . Again very poor customer service. Do yourself a favor and shop elsewhere!