The tool is really good and you have a clear picture of what you bid for, why did you loose and how low was the price compared with your snipe value. In general you can learn how to bid in eBay based on this tool. We pay for the account (very little money) and we place hundreds of snipes per month.
*** The Problem ***
Now that they have a timeout problem connecting to eBay, they are unable to answer in the forum. They're a kind of disappeared.
*** Conclusion ***
If you started time ago you're OK If you try to start now ... You Will Loose All Bids because their system cannot connect to eBay !!!