Terapeak customer srevice is disgusting. The way I was treated as a long term paying Customer is appalling. I have been a customer service manager for many years of my life and have handled all kinds of customers myself. I have also trained many customer service reps myself , mostly younger adults. I feel that Matt and Spirit at Terapeak are very unprofessional, unexperienced and very rude. I was even hung up on. Wow. I would listen to the customer , be understanding and the close with "I understand, What can I do to make you happy?" You will waste your time with Terapeak customer service , there is NONE.