My experience is entirely positive. The service is professional and reasonably priced (I purchase a set no. of bids as my use isn't heavy). Once I missed out, the other 3 times I won. It's a lot less hassle than sitting on an item clicking like crazy as the auction closes and the results are better. So it's saved me time, money and hassle, and has been successful. If I had any criticism it is only cosmetic: their site UI is not entirely intuitive and fairly ugly.