I am a new user of Auctiva and inadvertently created two accounts during my free trial period (transposed two letters on my user name).
I was kind of glad as I wanted to see how good their customer service was. I am pleased to say that my case (submitted online through their help system) was responded to within a half hour. After several back and forths all of whick were timely, my issue was resolved in less than a day.
Their customer service was quick, responsive and resolved my issue in a timely manner and I am not even a paying customer. Very pleased.