Trial lost my company money

United States United States
Kudos: 73
Joined: Sep 13, 2012
stardim stardim stardim stardim star
Trial lost my company money
13 Sep 2012
I signed my company up for a free trial. Setting up the inventory feed, though a little cumbersome, at first, was successful. However, when the auto pricing routine was activated, we were flooded with 160 orders that had the product pricing set below our cost. We lost $400 off the bottom line.

SellerExpress would not allow us to recover this loss if we stuck with them while they fixed the problem with the auto pricing routine.

We are a US company, SellerExpress is British, this could be the problem.

I would not recommend that a US company use SellerExpress without some up front guarantees that it will work.
Supplier United Kingdom
Kudos: 250
Joined: Dec 14, 2010
21 Sep 2012

Firstly, I would like to apologise for any failure in service you experienced. I have investigated your case and spoken with our support team to ensure that we communicate and resolve issues faster.

You are correct, we are based in the UK which does mean that communication is slower with USA customers due to time differences. Our USA customer base is growing and we have plans to extend our support hours in order to improve this.

Once again, please accept my apologies.

Kind regards

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