Terrible

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United States United States
SCisPoorAtBest
Kudos: 85
Joined: Jul 31, 2013
stardim stardim stardim stardim star
Terrible
31 Jul 2013
Solid Commerce has been such a pain to work with. The two reps that we had were pretty bad, they all seem to have a ton of attitude, and no one seems to have a sense of partnership or care to want to help. Things that were promised to us were not delivered upon, and it was a terrible experience overall. If you're expecting to gain a partner by working with this company, someone that cares about the growth of your business, guess again...stay clear.
Supplier
Marina Del Rey, CA United States
Solid Commerce
Kudos: 250
Joined: Jan 22, 2011
We're Here to Help (Better)
14 Oct 2013
Hello there -- we're so sorry to hear that you had a less-than-stellar experience with our software.

We're trying hard to make sure that our customer experience is exactly as it should be, and are really interested in dealing with any problems, so that our customers don't have to bump into them ever again.

If it's not too much trouble, would you mind private messaging us some details about your account and experience?

We'd love to talk about how we can make things better, and deal with any internal issues that our support program might be having.
United States United States
ajpoirier
Kudos: 20
Joined: Nov 1, 2013
totally agree
1 Nov 2013
they all have an attitude
Supplier
Marina Del Rey, CA United States
Solid Commerce
Kudos: 250
Joined: Jan 22, 2011
We'd Like to Help
4 Nov 2013
Hi, ajpoirier --

we make it a point to provide everyone who does business with us with the best customer service possible. If you were dealing with an account manager that was giving you attitude, it's definitely an issue that we'd like to resolve internally. That type of thing should never be allowed to happen, especially when dealing with something as sensitive as a customer's online selling operation. Would you mind direct messaging us with some of your account details? If you had an account manager that was giving you attitude, that's something we'd really like to deal with internally. We'd also love to speak with you about somehow compensating you for your negative experience. Anything we can do to make things right!
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