I really don't know what the complainers are saying! I have been using Kyozou for several years and have never had a problem. Their Account Managers are very knowledgeable and the epitome of professional. They have helped me in guiding me through the changes I wanted to make in how I sell. They helped me design my ebay store, and my website. I received live technical support whenever I need it, which has not been a lot over the years. Since I started my sales have increased nearly 10 times what they were before I started, and I owe it all to them. There is no one else I would rather work with!!!