Horrible Experience!

United States United States
CW Vent
Kudos: 15
Joined: Aug 30, 2014
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Horrible Experience!
30 Aug 2014
We had a very poor experience with Sales Warp. Our project was promised in 6 weeks and dragged out past 7 months and we were still not even 50% complete.
To make matters worse, suddenly we found out that we were 100% over budget and no one even told us that we reach budget and requested for approval for additional budgeting.
And in addition to that, we did a comparison between what was originally sold to us during sales presentations and what was actually being delivered.
We commonly came across problems with communication. We would have to say the same thing over and over to both the same members for their team. No one was listening, let alone communicating with each other.
To make matters worse, they turned around and blamed us for the delays and the problems that were being experienced. It's one thing to own up to it, but when you turn it around on the customer and blame them for their own mistakes, that's a whole new level of professionalism.
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