Support Appaling

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United Kingdom United Kingdom
Justin
Kudos: 15
Joined: Oct 16, 2014
stardim stardim stardim stardim star
Support Appaling
16 Oct 2014
I have been using Stone Edge for 2 years and I like the software when it works. However when it doesn't then don't rely on support even if you have paid $1000s for it. If you have a major crash you might get support within a 1 or 2 days but if you have a bug or discover a problem then forget all about support as you will not get a reply for months if ever. You never receive a call back and when and if you receive an email response they are extremely rude and unbelievably arrogant.

[Last edited: 16 Oct 2014]
Spokane, WA United States
Travis Romine
Kudos: 69
Joined: Dec 24, 2014
Support can help, give them a chance.
7 Dec 2015
@Justin

Hi Justin,
Sorry for the bad experience. Support seems to be getting better all the time over there. Give them another shot with the issues you are having. Please keep me posted if you have another bad experience. Typically I've had great luck.

Travis Romine
www.sharpcommerce.com
Best regards,
Travis Romine
www.sharpcommerce.com
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