I have been using Stone Edge for 2 years and I like the software when it works. However when it doesn't then don't rely on support even if you have paid $1000s for it. If you have a major crash you might get support within a 1 or 2 days but if you have a bug or discover a problem then forget all about support as you will not get a reply for months if ever. You never receive a call back and when and if you receive an email response they are extremely rude and unbelievably arrogant.
Hi Justin, Sorry for the bad experience. Support seems to be getting better all the time over there. Give them another shot with the issues you are having. Please keep me posted if you have another bad experience. Typically I've had great luck.