Upgraded my account from their lowest tier because I was planning on starting to do a lot of listing posts through Auctiva.
Their home page has in huge font :
List Faster. Save Money. Sell More.
I started to do some auction posts, I did an initial post and scheduled some more. My post didn't post to eBay through Auctiva and gave an error message for the listing. The error message wasn't specific, it was just a please contact support.
I contacted support hoping maybe I made an error on my end that they could tell me about but instead I got a canned response of, our engineers are aware of this issue and are working to resolve it and will keep you updated.
I asked for a time estimate which they could not give, they said to just be patient so I did. 3 weeks later I follow up with them about the issue and they say it is still not resolved. I STILL CANNOT USE THEIR LISTING SERVICE FOR EBAY TO LIST ON EBAY.
I ask for a refund because I haven't been able to use their product for the entire month and they respond with a, you need to read our terms of service which say that we cannot guarantee no interruption in service so we cannot issue you a refund.