This has to be the worst company I have ever dealt with. Paid for support, and never could get any type of problem fixed. 11 emails, and 6 phone calls; no response for 6 weeks. DO NOT BUY THEIR SUPPORT PLAN, OR THEIR SOFTWARE.
Hi Scuba, I'm interested to know more about the tech issue(s) you experienced with SE? As a consultant for SE I find it's often a configuration issue or fixable by SE support. Feel free to PM me with details or post here.
SE is still one of the most powerful Order Managers out there and way underpriced for what you get.