Not ready for prime time...

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Max Meadows, VA United States
Jax Music Supply
Kudos: 2,480
Joined: May 25, 2009
starstarstardim stardim star
Not ready for prime time...
25 Mar 2015
With ShipWorks being bought by Stamps.com (along with other shipping software services), and not being a fan of Stamps.com, I thought I'd try out another shipping service that works with Endicia's label server. Shipping Easy is one of Endicia's recommended partner and is pushed heavily on their website. I signed up for a free trial and scheduled a demo. They do have some nice features and the software appears to work well. Some nice stuff:

1. Free Endicia account included. - this is appealing because I currently pay $34.99 for my Endicia Pro account that integrates with my mail consolidator (Globegistics - great service, checkout the review here on Webretailer.com).

2. Integrates with all shipping services, provides an Express 1 discount service.

3. Can set up a lot of different options and defaults. Very easy to administer.

4. Scheduled training. Very thorough training and feature review. I was also handed off to another "expert" to assist with setting up the printer and then handed back to complete training, with minimal hold or disruption. After dealing with Shipworks "service" this was amazing. Having a scheduled time to work with them makes all the difference.

5. Reporting is decent and can be scheduled.

6. Flexible design options.

The bad:

1. You cannot print your invoices ahead of shipping. You must create postage first. You can print packing slips prior to shipping, which can be modified to an extent, but you can only print them on 8.5x11 sheet - no thermal labels (at least you cannot make them look good on thermal labels). This is huge if you include them in your orders - laster cartridges and paper are expensive.

2. You cannot edit an order to add items within their system. For instance, I entered a manual order and found out the customer wanted to add an item. No can do, you have to start all over.

3. Printing of individual packages is somewhat slow. I think this is a flaw of all shipping software providers that are cloud based. It is just not as efficient as a local based software.

4. They make you enter package size on 1st class - it is not necessary. Minor but annoying none the less. You can speed this up by setting a default though.

For me the big headache is the lack of support for printing packing slips and/or receipts on a thermal printer prior to postage. If you ship a myriad of orders with different items and weights, it just doesn't work to batch print. Being forced to batch print just results in a myriad of mistakes from wrong items being packed to incorrect weights. I had to actually ban employees (when I had them) to not batch print due to the accumulation of mistakes.

I could only recommend Shipping Easy if you are not using a thermal printer or are ok with using a laser/ink jet for your invoices (on 8.5x11 paper). It also works really well if you are shipping lots of the same items over and over again. Small volume (less than 30 daily shipments) might be ok too. It jsut doesn't work for my needs.

The system itself I would rate as 2 stars, as it is not designed for pro level sellers. It is almost as if the designers didn't really test it and have been modifying it slowly ever since.

I will say their staff is first class. They truly listen and do want to help, but that is not enough to overcome the issues. This is why they got the 3rd star. The 3rd star is also deserved for the overall affordability. While it didn't fit our business model, this system could serve some folks well. I expect that in another 2 years, they will be a really first class system.
Max Meadows, VA United States
Jax Music Supply
Kudos: 2,480
Joined: May 25, 2009
Re: Not ready for prime time...
25 Mar 2015
@Jax Music Supply

Update. I have since found out that Endicia is being sold to Stamps.com.
Supplier
United States United States
ShippingEasy
Kudos: 33
Joined: Mar 24, 2015
Re: Not ready for prime time...
27 Feb 2017
@Jax Music Supply

Thank you for the feedback and valuable critique of our service. We are always concerned about our customers continued experience, and regret to hear yours was not completely satisfactory. As with many things, ShippingEasy is continually evolving to meet the needs of all our merchants, in an effort to create a pain free shipping environment. It is unfortunate that our system was not as robust as you would have preferred back in 2015, but I think you would be pleasantly surprised with amount of changes and features we have added since then.

Not only can you print your packing slips/invoices prior to purchasing postage now, but we also provide multiple invoice templates for both 4x6 thermal labels, and 8.5x11 letter paper. In fact, our printing solutions have been upgraded to include ConnectEasy, a cloud based printing option that sends quality print jobs directly to your printers, thermal or otherwise. It provides easy printer and scale integration, and a simple one time set-up with immediate, and efficient results. A vast number of our merchants now print exclusively to thermal printers and they appreciate the speed at which they are able to obtain their 4x6 labels and invoices.

Additionally our order editing options have been greatly improved for both manual or store synced orders, including the option to add as many line items as needed. You can also add custom fields or tags to your orders for the application of custom shipping rules, which typically help to automate and improve our merchants shipping process ten fold.

We are sorry to hear you were unable to process your First Class orders without dimensions. Our system normally only requires you to add dimensions if the carrier service you have selected requires it. In fact, our system will normally not provide a rate until all requirements for the carrier service are met. It is possible you stumbled upon an isolated issue which we would have been happy to assist in getting corrected. We believe in removing obstacles to make the shipping process as painless as possible, adding them would certainly be detrimental to our merchants continued success.

We hope you might stop by our site and take a few moments to check out our current suite of features when you have the time. Our additions and changes have been so significant that you may not even recognize the app from the version you used 2 years ago.
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