Lost a lot of business over the past five years

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United States United States
belladonna
Kudos: 15
Joined: May 20, 2015
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Lost a lot of business over the past five years
20 May 2015
We have been using Auctiva Commerce for over five years. Their set up is rife with bugs that have hurt our business and lost many sales over this time. Customers have problems checking out on a daily basis for the last five years; these customers leave and do not come back. The website and the admin go down far too often. I cannot even list all of the problems we have had with them over the years and we seem to be reporting problems on a monthly basis. Their support is awful and predictable. We contact them with a problem, they say that there is no problem, we then have to prove there is a problem and then they say “oops! Looks like there is a problem”; unfortunately many are never fixed. We have lost too much business with Auctiva and will be leaving them this year. We do not recommend Auctiva Commerce.
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