Lies and broken promises

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United States United States
Solid Mistake
Kudos: 27
Joined: Jul 19, 2015
stardim stardim stardim stardim star
Lies and broken promises
19 Jul 2015
We underwent a very thorough interview with their sales team to ensure that SC would be a good fit for our growing company. We asked very specific questions about certain functionalities and received very specific answers. They offered us 1 month free to allow for integration. After more than 5 months we are still not fully integrated and the list of issues just keeps growing. Answers to our issues take WEEKS to resolve if ever. Specific promises of functionality turned out to be blatantly false.

The worst part about this company is that they claim their strength is inventory management. In fact, our inventory sells into negative numbers every day and we are left figuring out how to satisfy our angry customers.

I get a feeling that these guys are simply funding the development of their beta system on our backs, using sellers as guinea pigs until they can write some code that functions properly.

Overall, these guys are a $15k mistake for us. We signed a 1-year contract and will either have to pay or litigate over their lies.
United States United States
SolidCommerceSupport
Kudos: 35
Joined: Sep 29, 2015
Re: Lies and broken promises
12 Oct 2015
@Solid Mistake Thank You for your feedback of our platform. Over the recent months, we have made changes to our company that will allow us to provide a seamlessly easy way to service our clients. We are working diligently to improve the level of service as our company continues to grow. Our agents are well versed on the platform and we will continue to provide ongoing training to all agents. If you require assistance with your account you can privately message us and we will resolve any issue that you are experiencing. I can be reached via private message at support@solidcommece.com Thank you and have a great day.
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