DHL eCommerce Solutions

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Australia Australia
carloct
Kudos: 15
Joined: Feb 4, 2016
DHL eCommerce Solutions
4 Feb 2016
They're simply a joke of a company, I had a parcel sent to me from my country (as a temporary shipment) and they cleared the item duty as a permanent import without even consult with me, first time I heard from them was by a message telling me that i should pay 250 dollars before to get my parcel, when i did contact them telling that they shouldn't have cleared it as a permanent import their answer was that anyway they don't do any temporary import so it will be my interest to contact and pay a custom broker whom would have to take care about they get refund the import duty them do again for me the custom clearance and then get in contact with them and only at that point i will finally get sent what is mine.....
I WISH TO THEM BECAUSE OF THIS KIND OF BEHAVIOR TO LOOSE ANY DAY MORE CUSTOMERS!!!!

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