Watch out for empty promises.

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United States United States
thegearattic
Kudos: 44
Joined: May 4, 2015
stardim stardim stardim stardim star
Watch out for empty promises.
13 Feb 2016
I used SV years ago and decided to give them a shot again as they appear to have upgraded the platform. My number one concern with a multi-channel platform is that my inventory sync so that we do not oversell on any given channel. I was made sure to emphasize this with SV and was assured that it would be a smooth onboarding process and we would be syncing within a day. 5 days later this was not even close to the case. None of my SKU's were imported, SV did not link my eBay and Amazon listings and now we are spending a Saturday having to do inventory counts to make sure we do not oversell.
Had SV been honest we could have left our previous platform running until we had SV properly setup but based on their assurances that this would only take a day we let our other subscription expire.

Common theme with many of these services is to promise everything to get your CC info then fall short leaving us fixing nasty inventory messes.

I asked SV to cancel and refund me due to not keeping their promise and was told they will not refund me so now forced to take action with my CC company to force a refund for non delivery of services as promised.

[Last edited: 13 Feb 2016]
United States United States
thegearattic
Kudos: 44
Joined: May 4, 2015
Re: Watch out for empty promises.
8 Mar 2016
Weeks later after being forced to file a chargeback through our credit card company we have received our money back for non delivery of services.
United States United States
thegearattic
Kudos: 44
Joined: May 4, 2015
Re: Watch out for empty promises.
5 Apr 2016
Would like to update potential victims of these guys... after winning the initial chargeback these guys are appealing the decision and saying that the problem (now admitting there was a problem) was not with their software but was my fault... how we could effect them getting our account setup is beyond me.
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