Seems like things are turning around for Solid Commerce

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United States United States
LindaSingh
Kudos: 20
Joined: Mar 8, 2014
starstarstarstardim star
Seems like things are turning around for Solid Commerce
2 Mar 2016
I have to admit, I have not been their most satisfied customer of late, having been a customer now for four years. Recently I have noticed a big shift towards a lack of customer service, and have been greatly disappointed at times. I can say that I finally have had the opportunity to express my concerns to a human being, who seemed to understand, and actually helped fix the issues I had. Furthermore, he went so far as to provide over and above customer service, which is a nice change of pace. I have been with them for four years and wish them much success, so am happy to see things starting to turn around. Thanks for the great customer service of late.
NC United States
seller252gregb
Kudos: 168
Joined: Apr 12, 2015
Re: Seems like things are turning around for Solid Commerce
12 Mar 2016
@LindaSingh, I have seen this too often and used it to my advantage to separate myself from my competitors and provide 5 star customer service so that the bar is set high. You may get only one chance to make an impression and it has to be positive and memorable..
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