lack of support

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United States United States
PARAGON2010
Kudos: 15
Joined: Mar 7, 2016
stardim stardim stardim stardim star
lack of support
7 Mar 2016
impossible to call them; They hide behind email communications Their answers to specific questions are always approximate.
When their app crashes, there is no way to contact them.

After 10 days using them, we quit.
United States United States
dkiley
Kudos: 30
Joined: Mar 19, 2017
Re: lack of support
19 Mar 2017
@PARAGON2010

Well first I guess i'm a different customer then you but I hate using the phone and find it a time waste.
I tried Vendio and they more or less insisted that I did use the phone.
Their system was buggy though.. and when I left a detailed ticket on friday explaining the problem, that they could have tested and fixed without involving me on friday (since I was unavailable all day friday).. instead they said I had to schedule a call.. and they don't provide any support over the weekend, so that meant I could not list anything until Monday since my account was totally broken.

On the other hand, when I returned to inkFrog that same weekend and needed some help getting the account back online, I got answers withing hours and the tickets actually solved my problems..

So yeah i'll take infrog email support any day.
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