Have to say I am really impressed with the product. They integrate my eBay and Amazon accounts perfectly with Zendesk. My CS agents couldn't be happier we have taken the pain out of multiple screens and put all my marketplace messages in 1 place.
The setup was easy enough, we hit a few snags but the ChannelReply was more than helpful and answered all of our questions right away. They even remoted into our portal and help configure some settings for the best performance.
They told me they are releasing returns within the next few days so pumped for that. Highly recommend.