Please Anybody from Chinese here. I need Help contacting my

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Newcastle Upon Tyne United Kingdom
mercyamazon763
Kudos: 80
Joined: Mar 30, 2016
Please Anybody from Chinese here. I need Help contacting my
15 Apr 2016
I sold an item in ebay. It was bought by a Chinese person. I tried to cancel but the guy insisted he needed it.

He paid and I shipped through DHL.

Few days after shipping ebay removed listing saying buyer us not properly registered. And that I should not ship. I had already shipped item.

The issue now is custom held item in DHL office.

Been trying to reach this person to contact DHL but he is not checking his email which I took from Paypal.

I tried calling him, he speaks China, I speak English.

I need someone to contact him.
DHL emailing me to contact him, but I gave them his contact upon booking.

Please someone help me out.

Thanks

Mercy
Nottingham United Kingdom
Bigian13
Kudos: 2,254
Joined: Feb 21, 2014
Re: Please Anybody from Chinese here. I need Help contacting
19 Apr 2016
@mercyamazon763

Do not worry about the customer.

If you have not done so already, contact eBay support and explain the situation. Make sure that you point out that eBay contacted you about not sending the item after it was dispatched.

If it is a fraudulent buyer 99/100 you will not be left out of pocket.

If they paid by PayPal, contact them as well and explain the same thing to them.

Also contact DHL and tell them not to deliver the item. Depending on the value of the item it may be worth asking them to return it to you, but there will be an additional cost which is usually more than the original outbound cost.

One final thing, if you originally wanted to cancel the order because of the destination, change your eBay settings to countries you are happy to post to and try to prevent this from happening again.
E-commerce , love it or hate it, that's why we are here
China China
caobingbing2015
Kudos: 15
Joined: Apr 22, 2016
Re: Please Anybody from Chinese here. I need Help contacting
22 Apr 2016
@mercyamazon763

Hello there , i'm a Chinese , i'd love to help you . What shoud i do ?

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