I've been using Auctiva for years. Then I had a problem. My bulk relisting tool wasn't working. I contacted them. The problem was sent to their tech team. No further answer. So I asked them to refund my monthly fee since I was not able to use all of the listing tools included in my monthly fee. No go. It has been nearly 2 months and they have not resolved the problem. You can't call them unless you get the $14.95 monthly plan. I continue to message them for assistance and they do not resolve the problem. Disappointed and looking for another listing tool.