INCOMPETENT CUSTOMER SERVICE

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United States United States
cs_cs722
Kudos: 15
Joined: Jul 6, 2016
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INCOMPETENT CUSTOMER SERVICE
6 Jul 2016
What was good about this product or service overall?
No down time
What could have been better?
better technical support; more qualified technician,; technicians not afraid to talk to customers and not hiding behind emails
Technicians blame customer and eBay for the failure of inkFrog's app to recognize eBay payment, return and shipping policies. We copied and paste them from eBay to Inkfrog to make sure they are identical in both apps. The problem is still not solved. We waste half an hour a day to correct the policies that Inkfrog creates when it cannot recognize the existing eBay policies

How was the support?
poor and incompetent
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