Extremely useful tool - connected to our Desk.com account and worked perfectly. Importing all eBay and Amazon messages and order information from multiple accounts. Cut down on response time, easy to maintain and manage. Very happy - great team and support!! Recommend to anyone looking for a solution to managing multiple marketplaces and a website and they have a great promo going on with Desk now you can get 3 mo of Desk free.. not sure how long it will last but I was able to get it - sweet deal.