Horrible

Poster
Message
United States United States
Dave arthur
Kudos: 18
Joined: Oct 11, 2016
stardim stardim stardim stardim star
Horrible
11 Oct 2016
tried the free trial and now they wont cancel service and keep harassing me. I'm sick of it don't fall into this trap I give them a F- I will report them to everyone I can. They act like they are with amazon then say they are not I was dealing with to deaths in my family and I said to cancel instead they extended free trial and have been trying to bill be every sine at the time and they still wouldn't leave me alone . they said they would turn me into a collective agency . again don't fall into this trap
Supplier
Germany Germany
logicsale AG
Kudos: 35
Joined: Jun 21, 2016
Re: Horrible
13 Apr 2017
@Dave arthur

Dear Dave,

Thank you very much for your input. I'm sorry you had a bad experience, we always try to create the best possible customer experience.

Regarding your issue, there's no way we can extend the complimentary 10-day trial into a contract without your permission. Right before ending the trial, our customers are always asked whether they'd like to continue using our software. This was also your case, as we are not allowed to sign any contract by ourselves. Once you accept the contract you are also accepting the GTCs, which includes the whole termination process.

Unfortunately, it's not possible to terminate the contract verbally, as we have a cancellation process which is in the GTCs you signed.

Regardless of this, we would like to work together with you to find a solution.

Best wishes,
logicsale ltd.
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