Got the platform updated on October 12, 2016 and everything is a mess now!
All the emails and messages are in the same folder, can't filter them or locate old ones.
Can't even REPLY to my customers, they had the brilliant idea to create a new "email" address where all the replies go out from, nor eBay or Amazon recognize this new email address, so no messages are going out.
No option to record signatures.
Tried reaching customer service and all the agents are busy (wondering why).
Save some time and money and look for a new messaging platform.
We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.
Could you please contact us at firstname.lastname@example.org so we can ensure everything is running perfectly and to answer any remaining concerns?
Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.
Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.
We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.