The "upgraded" system is horrible! Everything is a mess, over a year of emails all disorganized now and I can't delete anything, only close the emails and they stay in the same stream as all the open emails. It's a nightmare for our customer service team. So many bugs on this new update, they should've allowed a few businesses to beta test it before they forced everyone on it but clearly they didn't. They aren't letting us go back to the old system to clean things up and make the transition easier, we are just stuck in this nightmare or finding a new service (which we will be doing shortly based on this experience)
We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.
Could you please contact us at firstname.lastname@example.org so we can ensure everything is running perfectly and to answer any remaining concerns?
Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.
Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.
We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.