Having tried MANY different vendors in an effort to find competent virtual assistants who are familiar with various aspects of eCommerce, we finally found what seems to be the ultimate solution.
2nd Office has been the absolute best at hooking us up with very quality and knowledgeable VA's that truly try and familiarize themselves with the various industry-specific details of our business. In a short period of time it's like having additional staff that we hired and trained in house. We were initially very hesitant, as we have had very sub-par success with VA's in the past.
We've tried Upwork before and while it was convenient, it was hit or miss on finding a competent VA. Out of the 20 or so we've tried over the years on Upwork, 2 of them panned out. This is not the vase with 2nd Office. Right off the bat our VA's were phenomenal and well ahead of the curve when it came to understanding some of our eCommerce needs.