Was=Fantastic, Now=Abysmal

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United Kingdom United Kingdom
st-user
Kudos: 17
Joined: Oct 18, 2016
stardim stardim stardim stardim star
Was=Fantastic, Now=Abysmal
18 Oct 2016
They should introduce negative stars.

We used this system for 3 years, we deal with over 300 orders per day across all channels. The old system wasn't flashy, it just worked

We were forced to upgrade recently, the new system is absolutely dreadful. The migration also took our entire customer support team offline for over 24 hours.

The ONLY good bit is that if you are stupid enough to sign up as a new customer and therefore get the new version immediately, you won't be taken offline during an upgrade!
Supplier
Dublin Ireland
victor.corcoran
Kudos: 60
Joined: May 7, 2015
Re: Was=Fantastic, Now=Abysmal
7 Dec 2016
@st-user

We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

Kind regards,
Victor

CEO
ReplyManager
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