Good! We are happy and taking our partnership further

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United Kingdom United Kingdom
randalls.candles
Kudos: 28
Joined: Oct 19, 2016
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Good! We are happy and taking our partnership further
19 Oct 2016
What was good about this product or service overall?
The product CCP offer does what it says on the tin. Magento linking achieved after a bit of work, Ebay and Amazon linking work well. We were approached by CCP to offer a multi-platform solution and we discussed various alternatives. Based on what we discussed we went ahead as we could envisage savings and labour efficiencies. We have achieved every one, and are very happy that these are at least offset the monthly charge.We still have a couple of issues needing sorting, but we are not doubting at all that CCP will resolve them

Could anything have been better?
Magento knowledge was a little bit lacking, but has been sorted over time. A little more time to train in the product in the early stages as well would have helped, but not complaining.
Reporting from the system is lacking, and we are awaiting improvements.
Email solution is a bit basic and needs further development.

How was the support?
Excellent. As with any new system there are issues and we get them resolved as they occur.
We feel that CCP are very reasonable and committed to making sure we are looked after.
CCP support starts at 9:30 am (daily staff training at 9), which is a little bit later than we would prefer, but it hasnt caused a major problem for us.
Nick our project manager deserves special mention. We have an excellent working relationship with him

Overall
We are very satisfied. Undoubtedly CCP is an excellent system if you are looking for a new website plus linking into the main channels of ebay and amazon. (they now are using woo commerce). If you have Magento, it will work but be patient for the solution.
We are now engaging CCP to rewrite our webstore into WooCommerce as we have been fleeced by our existing Magento hoster who build a website with 'problems'. We are sure CCP will not let us down and will work hard to ensure it gives the full functionality we are after.
Finally, CCP do not look to profiteer from you. They have been extremely reasonable in all financial discussions. A very welcome approach which has cemented our working relationship!

[Last edited: 19 Oct 2016]
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