NEW VERSION = HORRIBLE AND NIGHTMARE

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United States United States
Ikon Motorsports
Kudos: 18
Joined: Oct 27, 2016
stardim stardim stardim stardim star
NEW VERSION = HORRIBLE AND NIGHTMARE
27 Oct 2016
Our company was using the old version of Reply Manger and was completely happy. Everything worked, ALL emails were in the appropriate folders and was easy to respond to customers.

Now being forced to switch to the new version has been a NIGHTMARE! We were forced to switch over and did not give us any information as to when it would be switched OR how to use the DAMN THING! Emails that were answered from back in January are popping up causing us to have over 8,000 emails. Now we have customers complaining that they aren't getting responses, which is causing negative feedbacks on eBay and having them contact eBay customer service complaining.

They said to use the filers and rules, which DOES NOT WORK. Both gmail and eBay messages all appear in the same place under needs action. Reply Manager CS is HORRIBLE! They are no help and refuse to respond to any correspondence as far as emails or tickets are concerned. We will be cancelling our services with Reply Manager and will be moving to a new system that is not going to screw us over!

GOOD JOB REPLY MANAGER!
United Kingdom United Kingdom
marcustrent
Kudos: 26
Joined: Oct 27, 2016
Re: NEW VERSION = HORRIBLE AND NIGHTMARE
28 Oct 2016
@Ikon Motorsports

Please would you let us know if you find another solution as we are in the same boat. Thanks
United States United States
ebay user need message system
Kudos: 27
Joined: Nov 7, 2016
Re: NEW VERSION = HORRIBLE AND NIGHTMARE
7 Nov 2016
@Ikon Motorsports We have the same issue. Please let us know if you find a different system. the new Reply Manager is completely useless
Supplier
Dublin Ireland
victor.corcoran
Kudos: 60
Joined: May 7, 2015
Re: NEW VERSION = HORRIBLE AND NIGHTMARE
7 Dec 2016
@Ikon Motorsports

We're sorry to hear about the difficulties you experienced with the ReplyManager upgrade process. Your upgrade clearly didn't go as smoothly as we had hoped but I can assure you that these issues have been investigated and resolved.

Could you please contact us at support@replymanager.com so we can ensure everything is running perfectly and to answer any remaining concerns?

Our recently upgraded customers have confirmed that the new platform provides significant improvements over the previous version. We have also resolved the issues earlier customers had experienced with the upgrade.

Upgrading ReplyManager provides us with a platform to significantly enhance the product and strengthen your account security.

We are committed to providing a world class solution and to make the transition as smooth as possible for all our customers. If there is any way we can help you further, please let me know.

Kind regards,
Victor

CEO
ReplyManager
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