watch out for this company

Poster
Message
United States United States
james holan
Kudos: 18
Joined: Nov 15, 2016
stardim stardim stardim stardim star
watch out for this company
15 Nov 2016
Very dishonest. I was told it would work with my Shopify store and after they got my money then I found out that they didn't actually work with Shopify but just pulled the inventory 1 time. So my inventory was never accurate. I couldn't get tech support to help us work with all of our market places or when they did respond, it would take several days.
I emailed my sales rep that I did NOT want to renew when my contract was up but he didn't turn in my cancelation so no I have been billed another 6,000 for a system that doesn't work. I am filing a chargeback with my bank. Please, please don't fall for how nice the sales people are, Tech support is very bad.
United States United States
channel.advisor
Kudos: 15
Joined: Oct 26, 2016
Re: watch out for this company
28 Nov 2016
The complainant signed a contract that includes a one-year term and cannot be terminated for convenience. As ChannelAdvisor provided services to the complainant and there are remaining months on the current contract term, ChannelAdvisor continued to bill/charge the complainant as contractually agreed.
Report review abuse

Selro
StoreFeeder
World First
Seller Dynamics