If I could post 0 stars I would!

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Message
United Kingdom United Kingdom
MarkJ
Kudos: 18
Joined: Dec 7, 2016
stardim stardim stardim stardim star
If I could post 0 stars I would!
7 Dec 2016
If I could post 0 stars I would!

Some of the worst customer support I have ever seen!

Everything is great with Linnworks until you run into technical issues. The support staff are terrible, take ages to respond and often do not reply to the specific questions asked.

Trebling the price gives me no option but to migrate to a new platform.

This system is now not reliable for a large company considering the number of outstanding issues and poor support and too expensive for a small company like mine. Having been a customer for 4 years now It's now time to find something that's better value.

Farewell and good luck Linnworks
Sta Away
Supplier
United Kingdom United Kingdom
Klaas Schippers - Linnworks
Kudos: 66
Joined: Nov 28, 2016
Re: If I could post 0 stars I would!
8 Dec 2016
@MarkJ

Hello, Mark, your review is quite shocking and it is not good to hear that your experience with our software and service has not been to your expectation.

If there is anything I can do to help you or to change your mind, please let me know, I have sent you a personal message and hope to get in touch with you in order to make things right!

Best regards,
Klaas Schippers

Customer Experience Manager
Linn Systems
Linnworks is an innovative eCommerce platform that helps over 4,000 online retailers across the globe automate their key processes, reduce costs and grow their business.
www.linnworks.com/over
Pakistan Pakistan
Affan
Kudos: 15
Joined: Dec 13, 2016
Re: If I could post 0 stars I would!( Desktop VS .NET_
13 Dec 2016
@Klaas Schippers - Linnworks

Hi My name is affan and from last 7-8 days i have unfortunately made the "mistake" of shifting from desktop to .net and since that day , neither i can file manifest , nor i am able to print if by luck an online member does the manifest

I seriously feel that either .net is not complete (and is far less user friendly compared to desktop version) . Its hard to cancel a label simply

and it looks like that staff is lacking in training too . I am really disappointed as it it is creating so many troubles for us
Supplier
United Kingdom United Kingdom
Klaas Schippers - Linnworks
Kudos: 66
Joined: Nov 28, 2016
Re: If I could post 0 stars I would!
30 Dec 2016
@Affan
thank you for getting in touch, I am happy our shipping specialists were able to help you setting it up.
Linnworks is an innovative eCommerce platform that helps over 4,000 online retailers across the globe automate their key processes, reduce costs and grow their business.
www.linnworks.com/over
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