I've become a big fan of RepricerExpress !

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Camberley, Surrey United Kingdom
SnMStuff
Kudos: 36
Joined: Dec 29, 2016
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I've become a big fan of RepricerExpress !
29 Dec 2016
I used to use Mean Repricer, which wasn't bad, but had a clunky interface. When they went through a patch of having glitches with csv imports, I looked around and decided to give RepricerExpress a trial.

The impact was immediate - we went from around 1450 Amazon Buy Boxes to about 1750 (based on about 4000 products listed). Additionally, the control panel gave me much better visibility on how our prices were doing, and the csv import/export process was very smooth.

There were a couple of things it took me some time to get my head around, but I'm a business-owner, not a techy person, so I suspect that was down to my personal limitations !

But what really made the difference was the support. I haven't had to use it too often, but each time i have, I've usually ended up talking with the same rep, Marie. She is unfailingly helpful, remembers our past conversations, is able to take the stress out of things (when calling support usually means I'm already stressed about something !), and usually volunteers additional helpful info as well as solving the original question.

There are a lot of companies who could learn from the support RepricerExpress gives.

If I had to sum it up, I'd just say "If Carlsberg did support...."
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Derry United Kingdom
repricerexpress
Kudos: 199
Joined: Jul 24, 2013
Re: I've become a big fan of RepricerExpress !
5 Jan 2017
Hi SnMStuff

Thank you so much for the kind words and big congratulations on your success, 1750 Buy Boxes...wow!

Hopefully we can help you increase that figure again in 2017.

I've passed on your kind comments to Marie, customer support is very important to us here at RepricerExpress so it's always great to hear positive feedback.

Have a great 2017.

Cheers

Chris
Win the Buy Box more often with RepricerExpress Amazon Repricing Software.
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