Over 2 years using Solid Commerce & they can't fix 1 problem

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United States United States
blueoval16
Kudos: 31
Joined: Dec 29, 2016
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Over 2 years using Solid Commerce & they can't fix 1 problem
29 Dec 2016
Their pricing is great way better than Channel Adviser but the service they promised along with continued glitches and problems only hinders our business we are now losing money because their system is so broken. No one there seems to care. Work tickets automatically close because they cannot fix the issue. We have spent allot of time and money to go to this platform only to have to make a switch to another company. If you start to get upset they just give you another sales rep and it starts all over. You stay in a perpetual loop of misery.
United States United States
zeekay
Kudos: 20
Joined: Mar 10, 2016
Re: Over 2 years using Solid Commerce & they can't fix 1 pro
4 Jan 2017
@blueoval16 what solution did you switch to? have you tried any others?
United States United States
zeekay
Kudos: 20
Joined: Mar 10, 2016
Re: Over 2 years using Solid Commerce & they can't fix 1 pro
4 Jan 2017
@blueoval16 what solution did you switch to? have you tried any others?
United States United States
blueoval16
Kudos: 31
Joined: Dec 29, 2016
Re: Over 2 years using Solid Commerce & they can't fix 1 pro
4 Jan 2017
@shraga We have not switched to anything yet. Solid Commerce is promising real change not to lose our business. I am giving that a chance since switching platforms takes alot of time and money.
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JoeLister
StoreFeeder
World First
Seller Dynamics