How do yall do customer support?

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San Francisco United States
dean266
Kudos: 20
Joined: Feb 14, 2017
How do yall do customer support?
14 Feb 2017
Hey, do any of yall have experience hiring someone to do customer support? Like a virtual assistant, or another company - curious to learn about your experience .
United Kingdom United Kingdom
Kadar Khan
Kudos: 76
Joined: Feb 9, 2017
Re: How do yall do customer support?
15 Feb 2017

dean266 wrote:

Hey, do any of yall have experience hiring someone to do customer support? Like a virtual assistant, or another company - curious to learn about your experience .
I have hired virtual assistant in the past with a bad experience. It takes a few failures till you get someone who meets your standards unless you are lucky.

I have one person in my office whose primary job is customer support and things are doing great.

Creating a comphrensive FAQ page greatly reduces support for general queries.

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