LEARN FROM MY (BAD) EXPERIENCE AND SAVE A LOT OF MONEY
23 Feb 2017
If you are thinking of signing/using Channel Advisor I urge you to reconsider and read on......
I signed with them in December 2015 and while the first initial 3- months were positive and it seemed that all promises were being meant, albeit with a few manageable delays...more and more delays occurred and more and more issues occurred.
To give you an idea, we had discussed, in detail, with the sales team the inventory files/feeds we wanted to implement and they even conducted an audit on those files to confirm they could do what we wanted. All was good....so far.
We had an eta to implement all the inventory files into Channel Advisor of 3 months and launch completely on Amazon and then a further 1 month to launch on eBay.....an eta to fully complete their launch process of April 2016......this did not happen...no where close!
In August/September 2016, they were still trying to establish how to implement and create certain 'business rules' to be applied to our inventory files....files and rules which had been audited and discussed numerous times before signing with them.
While some of the issues were resolved, some were and still have not been resolved, nor the full inventory files completed as I write this review in February 2017...almost 15 months after signing with them.
We started with the intention of launching a product count of approx 40,000....we currently have 14,500 products live.....and with continuing issues with their system that, despite opening their "Support Cases" to try and resolve, some of these issues (most of which are critical) have still not been resolved for months. Mainly, repricing of products (or not as the case is) and the timing of when they reprice products on Amazon.
We have current and ongoing problems consisting of:
1. Not being able to list products due to errors they do not know how to resolve
2. Repricing of products....more accurately NOT repricing.
3. The timing to send new prices from their repricer (they quote within "30 minutes")....our experience is it can take upto an hour.
4. Settings either being changed or being incorrectly advised on how to use their settings...resulting in out of stock products being listed
....these are to name just a few!
The ONLY thing that is reliable of Channel Advisor is there invoice 'reminders' and there threats to disable access to their system if you do not pay...despite the reasonable action of witholding payment until the issues are resolved.....they DO NOT want to know!! My impression and experience, is they want their money regardless of their actions losing money for other peoples businesses in my opinion.
Unless you have a dedicated tech team and/or have money to burn...I would not bother with them.