Reply Manager has recently updated and the whole layout has completely changed. The layout is so much more efficient and is making the process of replying to customer messages so much easier.
During the process of the update we had a few issues with finding where certain folders were, how to set particular rules, etc. During this I have been in contact with customer service for 7 days and they have all been so helpful through-out the process. Particular an advisor named Clodagh. She has helped massively, and been so patient through-out the process of our issues.