I knew they were the fulfilment company for us when I filled out a form and got a phone call with-in 15 minutes...from one of their sales people on his way home from the office...how cool is that? They really do look out for their clients. They have done things that have saved us $1000 a month! They helped us move into international markets as well, which saved us setting up an entire new fulfillment house in Europe, AU, NZ or others. As we grew it was great not having to worry about deliveries!