Worst ever customer service

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Canada Canada
Alex_vancity
Kudos: 15
Joined: Mar 27, 2017
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Worst ever customer service
27 Mar 2017
I have decided to give a try for one month since it was 10 dollars to see how accurate it is. Numbers were not accurate to my point of view. For example, 366000 coffee rosters were sold in one month and other models, which are better were selling like 1 per day. I decided to canceled however after few month I saw a charge on my credit card of a 136 dollars, so I contacted customer service and was told that service was not canceled and I have to prove it. I said I canceled after a month and she can see when I log in last time. Caitlin said I didn't cancel and it's up to me if login and use it or not, moreover she said - we are a small business and it cost us money to keep an account open, she will cancel my payment only next month. I have posted my complain on their Facebook page, but they deleted it. Rip off company, very poor customer service
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