Never worked

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United States United States
Andy C
Kudos: 15
Joined: Apr 28, 2017
starstardim stardim stardim star
Never worked
28 Apr 2017
What was good about this product or service overall?
It is a nice concept, but it never worked for me.

Could anything have been better?
It could have worked-see below.

How was the support?
I was in contact with support multiple times and they were unhelpful. I even set up a call, but instead of the support person calling me, a salesperson called to say the service tech was running late and would call soon. I never received a call, but a couple of days later I received an email from him stating my account looked like it was working. I checked and my orders were still not pulling in accurately. He said he would look into it. I received an email a couple of weeks later saying the ticket was being closed, but it was still being worked on. Very strange. I did, however, receive an email another few weeks later saying it was fixed and asking if I wanted a trial (which, imo, they should have already set up, but okay). I logged in and nope, not fixed. Very frustrating because I really liked the concept of multiple platforms and PPC info being pulled in for Amazon sales. Maybe I will try again in the (distant) future.
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