Smarter global transfers for ambitious sellers  
Find out more

Customer Service is Poor

Poster
Message
United States United States
SNCali
Kudos: 15
Joined: May 17, 2017
starstarstardim stardim star
Customer Service is Poor
17 May 2017
They have great templates, but their customer support is not as good anymore. I fear they grew too fast. It seems like they just hired a bunch of new employees who do not seem to understand your question. You have to wait at least 24-48 hours and sometimes they still do not help you. This is when you wish they had 24/7 staff or a phone number to call. I wish they were based in the US so I can get a hold of someone sooner than 24 hours, as it affects our business sales.

I do miss when Vic (the owner) had more time to help the clients. I find myself considering other software now. Without support and delays, it is costing our business money.
Supplier
Israel Israel
Victor from CrazyLister
Kudos: 43
Joined: Apr 11, 2016
Re: Customer Service is Poor
19 May 2017
@SNCali Hey Sunil,
Victor, CEO at CrazyLister here.
First - My apologies for not delivering the great customer support you've come to expect from CrazyLister!

I'm now going through your correspondence with the team.
I can see Lisa offered you to schedule a call, did you see this message?

I have now sent you another invite for a call with myself.

Please let either Lisa or myself know what time works for you for a call - and we will tackle any issues you may have together!
Report review abuse

plentymarkets
Sellware
Cloud Commerce Pro
XSellco 1