Started using Guided Imports in 2016 since I wanted to scale my business. They are essentially my purchasing office in Asia and act as my overseas satellite location.
Very impressive so far, in that It's been mostly hands off for me and my team. They have their processes down and they execute them. Having done business in Asia for a decade Im familiar with the pitfalls and expect some setbacks whenever I'm dealing with china, and to a lesser extent Vietnam. Surprisingly, not a single one so far, which tells me they know what they're doing.
The Good: Hands off, as advertised, HUGE time saver, great staff The Bad: None yet.
PS. For those of you in the same boat with more than 10 SKUs and are constantly in need of some type of help overseas , they have a monthly program that I don;t see advertised on their site. I pay a monthly fee and they handle everything. Saved me a significant amount of money over their advertised packages. May want to ask them if it makes sense for you. Not sure if I'm supposed to mentioned it, but whatever.