Amazon Representative?

Poster
Message
United States United States
ingrid
Kudos: 55
Joined: May 25, 2017
Amazon Representative?
25 May 2017
As a seller on Amazon, is there a way to get a dedicated rep from Amazon to speak to when there are issues?
Supplier
United States United States
FeedStation
Kudos: 86
Joined: May 5, 2017
Re: Amazon Representative?
5 Jun 2017
@ingrid - Amazon reps are typically reserved for merchants with high sales figures on the platform. What sort of issues are you running up against?
United States United States
ingrid
Kudos: 55
Joined: May 25, 2017
Re: Amazon Representative?
12 Jun 2017
@FeedStation Thanks for your response, are you aware of what sales figures qualify a merchant for a representative?

The main issues being worked through are reinstating products that were pulled in error, and handling inaccurate customer complaints. Hoping to find some guidance in a way to expedite the reinstatement process!
Supplier
United States United States
FeedStation
Kudos: 86
Joined: May 5, 2017
Re: Amazon Representative?
12 Jun 2017
@ingrid It sounds like you have a few problems going on at once. That's really frustrating. Unfortunately you're not the first merchant to run into similar problems.

WebRetailer recently blogged about some of the problems facing legitimate merchants in today's hyper-competitive environment:

  • Dirty Tricks Pulled by Amazon Sellers… on Other Amazon Sellers
  • Amazon Suspension Insurance: Your Questions Answered

  • As far as handling customer complaints, for better or worse, it's usually going to be more cost-effective for you to quickly track down a negative review and do what it takes to make the customer happy. Most customers are very willing to update negative reviews if they feel their complaints have been heard and resolved. Your mileage may vary, and you might have to followup and ask to get a negative review changed.

    That said, Amazon reps have the ability to flag and remove inaccurate or abusive reviews, reviews that are planted by bots or competitors, etc.

    Dedicated Amazon reps are typically reserved for merchants doing upwards of tens of thousands of dollars per month on the platform. However, there are exceptions to every rule!

    Hopefully this is at least a little helpful. Please don't hesitate to send a PM if you have more questions.

    [Last edited: 12 Jun 2017]
    Nottingham United Kingdom
    Bigian13
    Kudos: 2,997
    Joined: Feb 21, 2014
    Re: Amazon Representative?
    15 Jun 2017
    Sell loads, get a rep.
    E-commerce , love it or hate it, that's why we are here

    plentymarkets
    Sellware
    Cloud Commerce Pro
    XSellco