Reinstating Amazon Products

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United States United States
ingrid
Kudos: 55
Joined: May 25, 2017
Reinstating Amazon Products
25 May 2017
As a seller on Amazon, what are the required forms to fill out when products have been unlisted in error to reinstate quickly?
Herts, England - Not specified -
Andy
Kudos: 12,262
Joined: Jan 1, 2001
Re: Reinstating Amazon Products
30 May 2017
No replies from vendors promoting their own products please, unless the original poster specifically asks for that.

www.webretailer.com/forum/174-posting-rules.asp
Andy Geldman, Web Retailer
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Supplier
UK United Kingdom
daytodayebay
Kudos: 634
Joined: Jun 24, 2014
Re: Reinstating Amazon Products
5 Jun 2017
@ingrid

Why was this unlisted ?
DaytodayeBay. UK based one stop eBay and Amazon Solution Provider. T: +44(0) 29 2236 2596
United States United States
ytwshmulik
Kudos: 18
Joined: May 17, 2017
Re: Reinstating Amazon Products
6 Jun 2017
@ingrid you have to make a POA, very plain and very simple.
United States United States
ingrid
Kudos: 55
Joined: May 25, 2017
Re: Reinstating Amazon Products
12 Jun 2017
@DayToDayEbay Thanks for your response, if an item was pulled due to inaccurate customer complaints is there an expedited process?

I am hoping to learn more about the reinstatement process in general and what the quickest/ most efficient way to go about getting a product back on Amazon is.

Thanks!
United States United States
ingrid
Kudos: 55
Joined: May 25, 2017
Re: Reinstating Amazon Products
12 Jun 2017
@ytwshmulik Thanks for your response, this applies to all products that need to be reinstated? Even if they were taken down in error?
Nottingham United Kingdom
Bigian13
Kudos: 2,997
Joined: Feb 21, 2014
Re: Reinstating Amazon Products
16 Jun 2017
@ingrid

Before you do a 'Plan Of Action' to submit to Amazon, you should firstly understand that to Amazon there is no such thing as 'inaccurate customer complaints'. Virtually all customer complaints are justified in their eyes (even though you may not agree). As you have said complaints and not the singular then I would assume that there is a problem with your listing(s) and / or product(s).

If the complaints are along the lines of 'not as described' and you have listed against an existing ASIN, find out why your products are different to the actual listing. You should only list identical products on an existing ASIN, not similar ones. If you are the only seller on the ASIN then double check the description and the image to ensure that they are accurate.

If the complaints are about product quality then it is simply a problem with your product. Put yourself in the position of the buyer and ask yourself if the quality of the product is acceptable.

Should the complaints be about delivery or customer service then that is definitely down to you, unless you are using FBA in which case Amazon should strike them through and they will not be counted on your metrics.

Once you have identified where the problem lies, submit your Plan Of Action to Amazon.

Simply reply to the Amazon notification about your products being pulled with your POA and wait for the standard Amazon replies that usually ask for more information (such as supplier invoices etc). There is no fast track solution unless you sell $M per month and have your own account manager.

Make sure that you state in the POA that you have identified the problems and you have ensured (not will ensure) that the problems have been rectified and will not occur again.

Good luck
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