I sent an email Wednesday night, early Thursday morning I had a reply and contacted Brett who was very helpful in taking down all my information and concerns during my initial contact. He was very thorough and professional. I was contacted by CJ within 30 minutes of my initial call. CJ discussed my problem with my Amazon Seller account suspension and helped me draft a letter of appeal / "plan of action", all at no charge!! I would highly recommend them to anyone who is having problems with Amazon.