Shipworks has always had great support

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BlingYourBand
Kudos: 15
Joined: Jul 9, 2017
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Shipworks has always had great support
9 Jul 2017
We have been using ShipWorks for about 6-7 years. It is easy to use with our Magento store and is very quick. 99%+ up-time. Occasionally there are hiccups that generally are caused by SQL server, and I experienced an episode two days ago after about two years of no issues.

I called and figured out an immediate work around with the support person. Later they called me back and remotely fixed the issue. So I was able to ship each day.

You feel powerless when you can't ship and you can't fix it yourself, and shipworks has always been great about solving the problem quickly.
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