Such a poor customer service

Poster
Message
United Kingdom United Kingdom
BMall
Kudos: 15
Joined: Sep 18, 2017
stardim stardim stardim stardim star
Such a poor customer service
18 Sep 2017
Guys don't waste your money. Customer service is very poor. i been contacting with the company for the last 2 months and still haven't heard anything from them. such a waste.
i had two accounts and i requested them to remove one of my accounts but it's been 2 months now they did not bother to reply me. When i request them the only thing i get was a computer generated the reply in which they said we will contact you shortly and never heard anything from them.
Don't waste your money and effort because they are useless.
Supplier
United States United States
Zinc Technologies
Kudos: 37
Joined: Nov 7, 2014
Re: Such a poor customer service
11 Jan 2018
@BMall That's extremely strange. We respond to every ticket within 24 hours, and are able to achieve a full resolution on most tickets within 3 days. If you haven't heard from our support in 2 months then something is very wrong with your account or the way you are contacting us.

If you're interested in giving PriceYak another shot or still need help with anything, please email me at doug@zinc.io and I'll make sure we get whatever problem there is with your account sorted out.

It sounds like your review is based only on your inability to contact our support team rather than the quality of our actual service, which sounds like it's a specific issue with how you are reaching out to us.
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